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Business Process Portal User's Guide
Managing Alerts : Viewing alerts
 

Viewing alerts

Click the My Alerts menu to open the My Alerts page displaying the list of alerts received by you.
Typically, each alert consists of the following attributes as listed in Table 14:
Table 14. My Alerts list information
Information
Description
Application
The name of the application, associated with the alert.
Name
The name of the alert, as defined in Progress Developer Studio for OpenEdge.
Message
The message of the alert, providing you with the alert event information.
Severity
Indicates how quickly you must respond to the alert. Possible values are Critical, High, Medium, and Low.
Date
The date and time, when the alert was triggered.
Action
*Click the Forward Alert icon () in this column to notify other users (or groups) of the alert.
*Click the Send Email icon () to send an e-mail message to an external user, regarding the alert.
*Click the Process Status Viewer icon () to view and edit the flow view of the Process Status Viewer for the process.
*Click the Infopad manager icon () to view the Infopad manager page.
To manage the contents of the list, you can filter and sort them. You can use filters to list the alerts according to an application, severity, a range of dates, or any combination of these. You can also sort the alert list according to the alert name, severity, application, or date. To navigate through the pages, you can use the paging controls. For more details about these operations, see Exploring Business Process Portal.
Note: To hide the PSV icon in the My Alerts page, set the value of bpmportal.alerts.psv.show parameter to FALSE in the bpmportal.conf file in OEBPS_Home/conf directory.
From the My Alerts page, you can perform the following operations:
*Notify other users (or groups) of the alert, as described in Notifying users.
*Send an e-mail message (regarding the alert) to an external user, as described in E-mailing the alert message.
*View (and edit) the process instance status in the PSV Flow View, as described in Viewing Process Status in Flow View.
*Remove alerts, as described in Removing alerts.