|
Perspective
|
Possible KPIs
|
Worst value
|
Best value
|
Current value
|
Score (0-10)
|
|
Finance
|
Product revenue
|
$125,000
|
$1,500,000
|
$250,000
|
0.90
|
|
Service revenue
|
$375,000
|
$2,5000,000
|
$750,000
|
1.76
|
|
|
Product revenue growth
|
5%
|
35%
|
$750,000
|
0.90
|
|
|
Service revenue growth
|
10%
|
35%
|
11%
|
2.00
|
|
|
Profit margin
|
$80,000
|
$800,000
|
$93,000
|
0.18
|
|
|
Sales pipeline
|
$1,000,000
|
$20,000,000
|
$3,000,000
|
1.05
|
|
|
Customer Relations
|
Customer retention rate
|
50%
|
1000%
|
80%
|
6.00
|
|
Customer satisfaction level
|
75%
|
100%
|
80%
|
2.00
|
|
|
Product return as a percentage of sales
|
15%
|
0%
|
7.5%
|
5.00
|
|
|
Service response time
|
20 days
|
1 day
|
4 days
|
8.42
|
|
|
Service contract renewals as a percent of service contract agreements
|
50%
|
90%
|
75%
|
6.25
|
|
|
Internal processes
|
Personnel retention rate
|
75%
|
10%
|
85%
|
4.00
|
|
Avg. number of sick days
|
15 days
|
0 days
|
3 days
|
8.00
|
|
|
Product/Development/Project/ Sales/ Marketing delivery on time (%)
|
50%
|
100%
|
85%
|
7.00
|
|
|
Avg. recruitment time
|
30 days
|
1 day
|
15 days
|
5.17
|
|
|
Funds spent on discontinued projects/products
|
$5,000,000
|
$100,000
|
$1,000,000
|
8.01
|
|
|
Average Help Desk Service Time
|
10 days
|
1 day
|
3 days
|
7.78
|
|
|
Innovation
|
Number of patents received/filed
|
0
|
4
|
1
|
2.50
|
|
Number of excellence awards received
|
0
|
2
|
0
|
0.00
|
|
|
Number of technical papers/books published
|
0
|
5
|
2
|
4.00
|
|
|
Percentage of employees promoted
|
5%
|
15%
|
7%
|
2.00
|
|
|
Average number of training days per employee
|
0 days
|
10 days
|
5 days
|
5.00
|