Balanced Scorecard is one of the premier performance management approaches for translating an enterprise and organizational vision into a set of measurable objectives. These objectives help organizations set targets and monitor performance.
Business Process Server has developed the Balanced Scorecard application as a business process that performs data collection, computes the Key Performance Indicators (KPIs), and monitors the performance data sources on a scheduled basis. Using Business Process Portal Management module, users can change the performance targets and update the performance thresholds, worst and best values, and KPI relative weights; view KPI scores in a dashboard-like interface with selected indicators; and manage Balanced Scorecard applications.
Business Process Server is best suited for defining and implementing the Balanced Scorecard management process. This process includes defining KPI measures and performance targets, integrating with external systems to collect performance data, and providing a Balanced Scorecard interface for ease in monitoring KPIs. Additionally, business managers can analyze KPI relevant data through Business Process Portal and make proactive performance decisions that allow them to meet the performance targets set by the organization.
This chapter presents an overview of Balanced Scorecard, a discussion of the Balanced Scorecard application, and a description of the Balanced Scorecard rule file syntax.
For basic information on viewing or modifying existing Balanced Scorecard applications, or designing new Balanced Scorecards, see Chapter 9, "Using the Balanced Scorecard" in the Business Process Portal Manager’s Guide.
