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Application Developer's Guide
Developing Balanced Scorecard applications : Understanding the Balanced Scorecard : Estimating relative importance of KPIs

Estimating relative importance of KPIs

The selected key performance indicators (KPIs) in each of the perspectives might not have equal importance. The relative importance of the KPIs vary depending on the market conditions and organizational factors.
Relative importance can also be defined at the high level. For example, the organization can give higher preference to both Finance and Customer Relations KPIs compared to Internal Processes and Innovation. This is detailed in the following figure, and described in more detail in the Business Process Portal Manager’s Guide.
Figure 30. Examples of relative importance