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Configuring an On-Premises Connector : Configuring the On-Premises Connector : Troubleshooting the On-Premises Connector
  

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Troubleshooting the On-Premises Connector

Use the Status tab of the On-Premises Connector Configuration Tool to determine whether the On-Premises Connector is configured correctly. When you click Test, connections are made to the different services used by the On-Premises Connector. The On-Premises Connector is configured properly if a green check is shown next to each service. If a red x is shown next to any service, see the troubleshooting table below or contact Progress Technical Support. Click Details for additional status information.
The following table can be used to help troubleshoot configuration properties. If a red x is shown next to a service, see the recommendations for that service for possible actions to correct the problem. Then, click Test again. If the recommended actions do not correct the problem, contact Progress Technical Support.
If changes were made to correct any configuration problems, click Save to save the changes, and then click Test to recheck the status.
Service
Recommended Actions
Cloud Service
Does your network environment require a Proxy? If so, verify that the Proxy connection information is specified correctly on the Proxy Tab of the Configuration Tool.
Notification Service
Is the User Id and Password for the On-Premises Connector correct? The user name and password should be your Progress ID and password. You can change the connector user id and password in the On-Premises Connector Configuration Tool.
On-Premise Access Service
Does your network environment require a proxy? If so, verify that the Proxy connection information is specified correctly on the Proxy Tab of the Configuration Tool.
Connector Service
Are the On-Premises Connector services running on this client machine? The On-Premises Connector services can be started by selecting the Start Services item under the Progress DataDirect Hybrid Data Pipeline On-Premises Connector folder in the Start Menu.