> #### Testing and documenting your potential solutions

> XYZ Corporation is fortunate to have hired this administrator; he is well seasoned in keeping a log of application and system problems, and consistently records his actions to correct difficulties.

> To monitor this particular situation to ensure that the problem has been resolved satisfactorily, he:

> - Works with the company's application group to ensure that they receive the time and records needed to address the application's performance problem.
> - Monitors the impact of the fix closely to ensure that it did correct the problem and not introduce any other application or system difficulties.
> - Interviews his application users to ensure that they experience an improvement in their application throughput.
> - Documents the problem and his efforts to correct the problem so that it will be available for future reference.

Copyright © 2004 Progress Software Corporation www.progress.com Voice: (781) 280-4000 Fax: (781) 280-4095