> #### Killing a WebSpeed agent process

> You might want to manually terminate an agent process when:

> - An agent process hangs.
> - You determine from the available data that an agent process is a runaway process.

> The specific PID on the Agent pool summary section of the Agent Pool Control page allows you to access the page to kill the offending agent's process.

> Note: Fathom references the specific PID and its associated date and time start details to be sure of a process' identify before it attempts to kill a process.

> To initiate a kill process:

> 1. Click the PID associated with the agent process you want to terminate. The specific WebSpeed agent process page appears, as shown:

> Note that the two sections on this page present relevant, summary information about this WebSpeed agent and its current operational status. See the "Viewing broker process details" section for details about this data.

> 2. Click Kill to terminate this process. Fathom will prompt you once again to ensure that you want to terminate this process. Click OK.
> Fathom displays a final status page that identifies the status of your kill request. Fathom displays one of the following messages:

> - Process number xxxxx has been terminated.
> This message indicates that the process was successfully killed. The PID number previously associated with this process is now available for the operating system to reassign.

> - Process number xxxxx cannot be killed at this time.
> This message indicates that the process could not be killed. In very rare instances, it is possible that you will not be successful in an attempt to kill a process. You can retry the kill process procedure; however, it is possible that the process will persist for a number of unknown reasons.

> - Process number xxxxx has been reused.
> Fathom has determined that the process PID number and associated time and date stamp do not match the values that the operating system has stored for this same process. Consequently, when you click Kill, the process cannot be destroyed.

> 3. Click Cancel at the top of the page to exit this page without terminating this process.

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