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Servers, DataServers, Messengers, and Adapters
Analyzing OpenEdge Application Performance : Responding to an application crisis : Testing and documenting your potential solutions : Gathering more data
Gathering more data
Even though the immediate crisis is resolved, the administrator's primary goal is to try to prevent it from reoccurring. The administrator can use the following list to identify other ways to explore whether the crisis was a one-time occurrence or a problem that will happen again:
*Look at a larger historical time period in OpenEdge Management using reports. Report data might show other instances in which there was a runaway process and what activities occurred to correct the problem.
*Review what has changed on the system to determine if a recent change has caused the issue.
*Check the issues and answers available in the KnowledgeBase (KBase) section of the Knowledge Center available by accessing:
*Document the problem and the efforts to correct it so that the information will be available for future reference.