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Customization Guide
Preface : Product support contact information
 

Product support contact information

If the product documentation does not provide a solution to your specific issue, or if you need clarification on the issue, then contact our Product Support team. You can contact the team through the Internet, telephone, or postal mail, as per the details provided in the following table.
Table 1. Product Support Contact Information
To contact by
Use
Web site
If you are an existing customer, then you can log in to the above site for product support. If you are a first time user, then you need to create an account first.
Telephone1
1-781-280-4999 for US, Latin America and Canada
1-781-280-4543 for the Product Support Fax Line
Postal Address2
Progress Software Corporation
14 Oak Park Drive
Bedford, MA 01730, USA.

1 For support telephone numbers and offices in your region, visit the support web site above. This contact information is for customer support only.

2 For support telephone numbers and offices in your region, visit the support web site above. This contact information is for customer support only.

To enable us to quickly answer your questions, please provide the following information:
*Your name, installation site address and the license key for Business Process Server software.
*Your Business Process Server version and build number.
*Your operating system, application server and browser, with version and service pack details, if any.
*Your database management system and version, and information on JVM and JDBC used.