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Troubleshooting : Troubleshooting : Setup/connection issues : Troubleshooting the issue
  

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Troubleshooting the issue
Some common reasons that setup/connection issues occur are:
*On Windows, UNIX, and Linux, the library path environment variable is not set correctly.
HP-UX ONLY:
*When setting the library path environment variable on HP-UX operating systems, specifying the parent directory is not required.
*You also must set the LD_PRELOAD environment variable to the fully qualified path of the libjvm.so[sl].
The library path environment variable is:
32-bit Drivers
*PATH on Windows
*LD_LIBRARY_PATH on Solaris, Linux and HP-UX Itanium
*SHLIB_PATH on HP-UX PA_RISC
*LIBPATH on AIX
64-bit Drivers
*PATH on Windows
*LD_LIBRARY_PATH on Solaris, HP-UX Itanium, and Linux
*LIBPATH on AIX
*The database and/or listener are not started.
*The ODBCINI environment variable is not set correctly for the ODBC drivers on UNIX, Linux, or macOS.
*The ODBC driver’s connection attributes are not set correctly in the system information file on UNIX, Linux, and macOS. For more information, refer to "Data Source Configuration on UNIX/Linux" or "Data Source Configuration for macOS" in your driver's user's guide. For example, the host name or port number are not correctly configured. Refer to "Connection Option Descriptions" in your driver's user's guide for a list of connection string attributes that are required for each driver to connect properly to the underlying database.
See "The Test Loading Tool" for information about a helpful diagnostic tool.