skip to main content
Quick Start: Progress DataDirect for ODBC for Google BigQuery Driver for UNIX/Linux : Troubleshooting setup/connection issues : Troubleshooting the issue
  

Try DataDirect Drivers Now

Troubleshooting the issue

Some common reasons that setup/connection issues occur are:
*The library path environment variable is not set correctly.
Note: The 32-bit and 64-bit drivers for Salesforce require that you set the library path environment for your operating system to the directory containing your 32-bit JVM’s libjvm.so [a] file, and that directory’s parent directory before using the driver.
HP-UX ONLY:
*When setting the library path environment variable on HP-UX operating systems, specifying the parent directory is not required.
*You also must set the LD_PRELOAD environment variable to the fully qualified path of the libjvm.so.
The library path environment variable is:
32-bit drivers
*LD_LIBRARY_PATH on Solaris, Linux and HP-UX Itanium
*LIBPATH on AIX
64-bit drivers
*LD_LIBRARY_PATH on Solaris, HP-UX Itanium, and Linux
*LIBPATH on AIX
*The database and/or listener are not started.
*The ODBCINI environment variable is not set correctly for the ODBC drivers on UNIX and Linux.
*The ODBC driver’s connection attributes are not set correctly in the system information file on UNIX and Linux. See "Configuring a Data Source" for more information. For example, the host name or port number are not correctly configured.