Configuring a Data Source in the System Information File
The default odbc.ini file installed in the installation directory is a template in which you create data source definitions. You enter your site-specific database connection information using a text editor. Each data source definition must include the keyword Driver=, which is the full path to the driver.
The following examples show the minimum connection string options that must be set to complete a test connection, where xx represents iv for 32-bit or dd for 64-bit drivers, yy represents the driver level number, and zz represents the extension. The values for the options are samples and are not necessarily the ones you would use.
[ODBC Data Sources]
Oracle Service Cloud=DataDirect 7.1 Oracle Service Cloud
[Oracle Service Cloud]
Driver=ODBCHOME/lib/xxrnowyy.zz HostName=mysite.custhelp.com
InterfaceName=myinterface
JVMClasspath={.:/home/user1/install_dir/java/lib/rightnow.jar}
Connection Option Descriptions:
HostName: The host name of the Oracle Service Cloud site to which you want to connect.
InterfaceName: The name of the Oracle Service Cloud interface to which you want to connect.
JVMClasspath: The CLASSPATH for the Java Virtual Machine (JVM) used by the driver
