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Error messages : Data Store error messages : Marketo error messages
 

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Marketo error messages

The following section describes error messages you may receive back from a Marketo data store. Each error message is followed by a possible cause and recommended actions, if applicable.

Authentication Failed

*Error: Authentication failed. Error invoking the Marketo service. Response Error Code:: 20014.
Cause: Values provided for encryptionKey or UID could be incorrect.
Action: Check if the values specified for encryptionKey and UID custom properties are correct.

Incomplete Connection Information

*Error:Incomplete connection information. One or more custom properties(uid, encryptionKey and soapEndPoint) are missing.
Cause:Either one or more of the mandatory custom properties are missing.
Action:You must specify uid, encryptionKey, and soapEndPoint in Custom Properties.

Internal Error

*Error:Internal error. Error invoking the Marketo service. Response Error Code:: 20011.
Cause:The value provided for the soapEndPoint custom property could be incorrect.
ActionCheck if the value specified for the soapEndPoint custom property is correct.

Incorrect Connection Information

*Error:Incorrect connection information. LeadPageSize should be an integer between 1 to 1000.
Cause:The value provided for the leadPageSize custom property is incorrect.
Action:Check the value of leadPageSize custom property. The value must be an integer from 1 to 1000.
*Error: Incorrect connection information. KeywordConflictSuffix property should be a string of up to five characters.
Cause: The number of characters specified for the KeywordConflictSuffix custom property must be greater then five.
Action: Check the value of the KeywordConflictSuffix custom property. The value must be a string of up to five characters.